Faq buying on ActDesignShop

If a product is out of stock, you won't be able to add it to your cart. In most cases, we will restock it soon. You can contact us to ask for an estimated restock date.

Certain products may have a longer delivery time due to extended production time or other factors. If a product has a longer shipping time than usual, this will be clearly stated on the product page. In such cases, the delivery time mentioned on the product page will apply.

Please note that our standard delivery times may not apply if the product description specifies an extended shipping timeframe. We encourage you to always check the product page for the most accurate and up-to-date delivery information.

All our orders are shipped with PostNL, DHL, BPost, Peddler, DPD, GLS, Hermes, Eurodis.

At ActDesignShop, we ensure that your beanbag arrives in perfect condition. To guarantee this, our beanbags are shipped unfilled. Many of our beanbags are too large to ship filled, as they exceed the maximum size limits set by shipping carriers.

This method prevents damage during transport and ensures that the cover remains intact, as shipping filled beanbags can sometimes lead to issues such as holes or tears in the beanbag.

When you received the package, filling the beanbag is simple and quick, usually taking just a few minutes if you follow the included instructions. These instructions were sent to you via email and can also be found online here.

Please keep the plastic bags (buy a plastic bag here) in which the fillings where packaged until you are sure you want to keep the beanbag. If you decide to return the beanbag, the filling must be returned in these plastic bags to ensure a proper return process. Read more

If you prefer not to fill the beanbag yourself, we understand that you would like to return your beanbag. No problem at all! You can find all the details about our return process on our Return page. If you have any further questions, feel free to reach out, and we’ll be happy to assist.