If a product is out of stock, you won't be able to add it to your cart. In most cases, we will restock it soon. You can contact us to ask for an estimated restock date.
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Welcome to help center
FAQ
Product
Return & Exchanges
Order & Shipping
FAQ
What happens when a product is out of stock?
FAQ
Which delivery company do you use?
All our orders are shipped with PostNL, DHL, BPost, Peddler, DPD, GLS, Hermes, Eurodis.
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FAQ
Why do some packages take longer than other products?
Certain products may have a longer delivery time due to extended production time or other factors. If a product has a longer shipping time than usual, this will be clearly stated on the product page. In such cases, the delivery time mentioned on the product page will apply.
Please note that our standard delivery times may not apply if the product description specifies an extended shipping timeframe. We encourage you to always check the product page for the most accurate and up-to-date delivery information.
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FAQ
What type of filling does the beanbag use?
We have foam flakes or ComfyXtreme filling, made from high-quality EPS (Expanded Polystyrene) beads. EThe ComfyXtreme EPS beads are incredibly lightweight, durable, and provide the perfect balance between softness and firmness. This high-quality filling molds to your body, offering optimal support and comfort as it contours to your shape. It’s perfect for lounging and offers a superior sitting experience. You can adjust the amount of filling as needed, giving you control over the firmness and comfort level of your beanbag.
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FAQ
How does the filling provide comfort?
The ComfyXtreme EPS filling is designed to provide exceptional comfort. The beads mold to your body shape, offering customized support that adapts to your body as you relax. The material relieves pressure on your joints, ensuring that you can sit for long periods without discomfort. The filling also offers a soft yet supportive feel, giving you a plush experience while maintaining the right amount of firmness. The ComfyXtreme EPS beads are durable, ensuring that your beanbag stays comfortable for a long time.
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FAQ
Indoor beanbag care tips
To ensure your indoor beanbag remains in great condition and lasts for years, follow these essential care tips:
- Spot Cleaning:
Gently clean stains or dirt with a soft cloth or sponge. Use mild soap and lukewarm water. Avoid scrubbing too hard to prevent damaging the fabric. - Avoid Harsh Chemicals:
Do not use bleach, strong cleaning agents, or abrasive cleaners, as they can harm the fabric and cause discoloration. - Drying the Fabric:
After cleaning, let the fabric air dry naturally. Avoid placing it near direct heat sources such as radiators, heaters, or hairdryers, as this can distort the fabric or cause shrinkage. - Regular Vacuuming:
Regularly vacuum the beanbag cover to remove dust, dirt, and debris. Use a vacuum with a fabric attachment to gently clean the surface. - Protect from Sunlight:
Keep the beanbag out of direct sunlight to prevent the fabric from fading over time. UV rays can weaken the material and alter the color. - Fluffing the Filling:
From time to time, fluff the beanbag filling to redistribute the beads and maintain a comfortable, even surface. - Storage Tips:
If you're not using the beanbag for a while, store it in a dry, cool place away from direct sunlight and extreme temperatures.
By following these tips, your indoor beanbag will stay fresh, clean, and comfortable for long-lasting enjoyment.
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FAQ
Outdoor Beanbag care tips
Get the Most Out of Your Outdoor Bean Bag!
Cozy and Durable: Get the Most Out of Your Outdoor Bean Bag!
Discover the secret behind perfect outdoor lounging with our high-quality outdoor bean bags. Just like your favorite outdoor furniture, our bean bags need some TLC to keep them in top condition.
Our bean bags are designed with durability in mind, with waterproof and hard-wearing material for long-lasting use. But like everything you cherish, they deserve some TLC after use.
Protect your bean bag from dust and sun with a dust cover and give it a dry and cool spot indoors after a day of relaxing in the garden. That way, your favorite place to relax will always be ready for use, season after season.
Enjoy the outdoors in style and comfort with our outdoor bean bags - your ultimate companion for relaxing in the sun!
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FAQ
How will my beanbag be delivered?
At ActDesignShop, we ensure that your beanbag arrives in perfect condition. To guarantee this, our beanbags are shipped unfilled. Many of our beanbags are too large to ship filled, as they exceed the maximum size limits set by shipping carriers.
This method prevents damage during transport and ensures that the cover remains intact, as shipping filled beanbags can sometimes lead to issues such as holes or tears in the beanbag.
When you received the package, filling the beanbag is simple and quick, usually taking just a few minutes if you follow the included instructions. These instructions were sent to you via email and can also be found online here.
Please keep the plastic bags (buy a plastic bag here) in which the fillings where packaged until you are sure you want to keep the beanbag. If you decide to return the beanbag, the filling must be returned in these plastic bags to ensure a proper return process. Read more
If you prefer not to fill the beanbag yourself, we understand that you would like to return your beanbag. No problem at all! You can find all the details about our return process on our Return page. If you have any further questions, feel free to reach out, and we’ll be happy to assist.
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FAQ
Is assembly difficult for the beanbag?
Assembly is required, but it’s simple and straightforward. We provide detailed instructions that are easy to follow, similar to assembling a piece of furniture like a cabinet. The process takes around 10-15 minutes, and once completed, your beanbag will be ready for use. Don’t worry, you’ll be lounging comfortably in no time!
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FAQ
Need help with installation?
Need help with installation? Select the product you'd like to view the explanation for below:
Filling beanbag beads
https://www.actdesignshop.nl/en/pages/bean-bag-guide
Filling a foam beanbag
https://www.actdesignshop.nl/en/pages/filling-a-foam-beanbag
Unpacking a vacuum beanbag/couch
https://www.actdesignshop.nl/en/pages/schuim-zitzak-installatie
Dandelion pendant lamp
https://www.actdesignshop.nl/en/pages/dandelion-installation-video
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FAQ
Can I add more fillings to my beanbag?
Yes, for all beanbags with ComfyXtreme filling! Your beanbag has a zipper, so you can easily add more ComfyXtreme filling whenever you need it. If your beanbag becomes less firm over time, simply order the same high-quality ComfyXtreme EPS filling from us to restore its original comfort. Adding more filling is simple and allows you to customize the level of softness or firmness to suit your preferences.
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FAQ
Is there a warranty for the beanbag?
Our beanbags come with a warranty that covers manufacturing defects. However, the warranty does not cover damage caused by normal wear and tear or misuse. Please refer to our full warranty page for more details. If you experience any issues with your product, feel free to contact us for assistance.
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FAQ
I recently received an order and would like to report an error
In the unlikely event of a product fault, please email us the details at support@actdesignshop.nl. Please include your order number, name and telephone number and photos of the faulty products so we can process your request as efficiently as possible.
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FAQ
I would like a copy of the invoice for a recently placed order.
We normally send the invoice automatically by email shortly after your order.
Didn’t receive it? No worries — you can also download your invoice directly from your account.
Simply go to ‘My Orders’ on our website, open your order, and you’ll find the invoice ready to download.
Still can’t find it? Feel free to email us at support@actdesignshop.nl — we’ll be happy to help.
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FAQ
I have not received a confirmation email. What should I do?
If you have not received an order confirmation email, this is probably due to one of two things:
Your order has not actually been placed and processed.
You entered an incorrect email address with your order.
If you are sure that the email address associated with your order is correct, check the spam folder in your email program to see if your confirmation is there.
If you still cannot find an order confirmation, send an email to support@actdesignshop.nl or whatsapp to +31644620934.
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FAQ
I recently received an order and would like to exchange or return it.
Please visit our Returns Page, where you can fill out the return form and follow the instructions provided. Once you’ve completed the form, you will receive an email with detailed instructions on how to return your item. Don’t forget to include your order number, name, and telephone number for efficient processing. Thank you!
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FAQ
Track uw bestelling
Trackingpagina (english) https://www.actdesignshop.nl/en/apps/trackingmore
Trackingpagina (dutch) https://www.actdesignshop.nl/apps/trackingmore
Trackingpagina (deutsch) https://www.actdesignshop.nl/de/apps/trackingmore
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FAQ
What delivery information will I receive about my order?
When your order is shipped from our warehouse, an email will be sent to you with a track and trace that the goods are on their way, this also contains tracking information and contact details.
We pass on your email address and telephone number to the carrier, so that they can always contact you if you are not at home, they will not always contact you due to the busyness. They often come by a second time to try to deliver your order. Then it goes to a collection point if this is not possible the second time.
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FAQ
What happens if the delivery failed?
If the delivery is unsuccessful, a note will be left and the delivery person will also try to deliver again the following day. If the second delivery attempt is also unsuccessful, you will be asked to collect your purchase from a specified location. If they do not hear from you within 10 days, the order will be returned to our warehouse.
You could leave us a message when the tracking say it has been returned to sender so we can send you a new one. We are happy to help and solve your issue.
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FAQ
How will my beanbags be delivered?
At ActDesignShop, we ensure that your beanbag arrives in perfect condition. To guarantee this, our beanbags are shipped unfilled. Many of our beanbags are too large to ship filled, as they exceed the maximum size limits set by shipping carriers. This method prevents damage during transport and ensures that the cover remains intact, as shipping filled beanbags can sometimes lead to issues such as holes or tears in the beanbag.
When you receive the package, filling the beanbag is simple and quick, usually taking just a few minutes if you follow the included instructions. These instructions were sent to you via email and can also be found online here.
Please keep the plastic bags in which the filling is packaged until you are sure you want to keep the beanbag. If you decide to return the beanbag, the filling must be returned in these plastic bags to ensure a proper return process.
If you prefer not to fill the beanbag yourself, we can assist you with the return process or provide further support. Let us know how you would like to proceed, and we will guide you through the process.
If you have any further questions or need assistance, feel free to contact us. We are happy to help!
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FAQ
How long does it take to have something custom made?
Custom products may differ from regular orders. Custom products will take extra time and will take around 14-28 days production time.
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